Amazon workers snoop on celebrity purchases, clients’ information: Report – San Francisco News
According to an investigation by The Wired, some low-stage staff at Amazon “were using their data privileges to snoop on the purchases of celebrities, while others were taking bribes to help shady sellers sabotage competitors’ businesses, doctor Amazon’s review system, and sell knock-off products to unsuspecting customers”.
It seems that regardless of Amazon’s buyer-first mentality, firm officers have allegedly did not prioritise securing its clients’ most private data.
“In the name of speedy customer service, unbridled growth, and rapid-fire ‘invention on behalf of customers’ — in the name of delighting you — Amazon had given broad swathes of its global workforce extraordinary latitude to tap into customer data at will,” the report emphasised.
Customer buy histories had been out there to Amazon’s international customer support workforce, with little safety or supervision to forestall the snooping by staff, the report alleged.
“Millions of credit card numbers had sat in the wrong place on Amazon’s internal network for years, with the security team unable to establish definitively whether they’d been unduly accessed”.
According to inside paperwork reviewed by non-revenue Reveal from the Centre for Investigative Reporting and Wired, Amazon’s huge empire of buyer information — what you seek for, what you purchase, what exhibits you watch, what capsules you’re taking, what you say to Alexa, and who’s at your entrance door — “had become so sprawling, fragmented, and promiscuously shared within the company that the security division couldn’t even map all of it, much less adequately defend its borders”.
An Amazon spokesperson stated in a press release that the corporate has “an exceptional track record of protecting customer data”.
“The fact that Amazon’s privacy and security issues are extensively documented with extensive review from senior leadership highlights our commitment to these issues and demonstrates the vigilance with which we identify, escalate, and respond to potential risks,a the spokesperson was quoted as saying.
During an antitrust hearing in 2020, former Amazon CEO Jeff Bezos said that employees don’t access the data.
Bezos, however, added that he couldn’t guarantee that the policy prohibiting employees from doing so “wasn’t violated”.